Payment Terms & Conditions

Last updated: June 10, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

The words with initial capitalization have specific meanings defined below. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of these Payment Terms & Conditions:

  • Billing Cycle (also referred to as "billing period") refers to the recurring period, typically monthly, for which service fees are assessed.

  • Customer (referred to as "You" or "Your") refers to the individual or entity that has entered into a service agreement with Xii Group (Pty) Ltd.

  • Due Date refers to the date by which payment for services rendered is required to be received by Xii Group (Pty) Ltd.

  • Grace Period refers to the specified period following the Due Date during which an outstanding balance can be paid without incurring a late payment fee.

  • Pro-Rated Billing refers to a method of calculating service fees based on the portion of the Billing Cycle during which the service was used, typically for initial service activation.

  • Service Provider (referred to as "Xii Group," "We," "Us," or "Our") refers to Xii Group (Pty) Ltd, registration number 2017/223213/07.

  • Service(s) refers to the internet plans, website hosting packages, and any related offerings provided by Xii Group (Pty) Ltd to the Customer.

This document outlines the payment terms for the Service(s) offered by Xii Group and applies to all Customers. A copy of the full service agreement, which these terms supplement, can be found on our website.

Service Fees

  • You agree to pay the fees for the Service(s) you select, including internet plans, website hosting packages, and any applicable taxes and surcharges. Specific fees are detailed in your individual service agreement or on our website.

  • We reserve the right to adjust Service Fees with 30 days' written notice. We will notify you of any price changes through your preferred communication method (e.g., email to your registered address or website announcement).

Billing Cycle

We offer two billing cycle options:

  • Standard Monthly Billing: Applies to most plans. You will be billed the full monthly service fee at the beginning of each billing cycle.

  • Pro-Rated Monthly Billing: Applies to specific plans as identified in your agreement or website. With pro-rated billing, you are charged only for the portion of service used during your initial billing period. For example, activating a pro-rated plan on the 15th of the month incurs a charge for the remaining half of that month's service fees. Subsequent billing cycles follow the standard monthly cycle. Your billing statement will clearly outline the pro-rated amount and the full monthly rate for following cycles.

Payment Methods

We accept the following secure payment methods:

  • Credit Card (Visa, Mastercard, etc.)

  • Debit Card

  • EFT/Instant EFT

Payments for Service(s) are due on the 1st day of each Billing Cycle. You can conveniently set up automatic payments through your online account to ensure timely payment.

Late Payments

To avoid service interruption and additional charges, please ensure payments are made by the Due Date.

  • A Grace Period of 20 calendar days after the Due Date is provided for all payments. If the outstanding balance remains unpaid after thisGrace Period, a late payment fee of 15% of the outstanding balance will be applied.

  • If your account remains unpaid 10 calendar days after the Due Date, we reserve the right to suspend any or all of your Service(s) without further notice. A service reconnection fee of RXXX (or 'as detailed on your billing statement') will be applied to restore suspended services.

  • We may report late or unpaid balances to credit bureaus, which could negatively impact your credit score.

  • We reserve the right to pursue all available legal remedies to collect any outstanding debts, including referral to a debt collection agency, and you will be responsible for all costs associated with such collection efforts, including legal fees.

Termination

In the event of Service termination by either party, any outstanding balance must be paid in full.

  • We may terminate your Service(s) by providing you with 1-month (30 days) written notice. Pro-rated charges will apply for your final service period, if applicable based on your chosen plan.

  • You may terminate your Service(s) by providing us with 1-month (30 days) written notice via your online account or by contacting customer service. Pro-rated charges will apply for your final service period, if applicable based on your chosen plan.

  • Please note that any outstanding balance for Service(s) rendered up to the termination date must be paid in full upon termination.

Additional Charges

You are responsible for any additional charges incurred during your service, such as:

  • Exceeding data usage limits

  • Exceeding website storage quotas

  • Equipment rentals

  • One-time setup fees

We will notify you via email if you are approaching or have exceeded your data usage limit or website storage quota.

Data Usage and Website Storage

  • Data Usage: Some internet plans have data usage limits. If you exceed your data usage limit, you may incur additional charges or experience throttling (a temporary slowdown of your internet speed). We will notify you via email if you are approaching or have exceeded your data usage limit. Details on data usage limits, throttling practices, and associated charges can be found in your service agreement or on our website.

  • Website Storage: Website hosting plans have storage quotas for your website content. If you exceed your website storage quota, you may be contacted to upgrade your plan or delete unnecessary files. Details on website storage quotas and upgrade options can be found in your service agreement or on our website.

Disputes

If you have any questions or disputes regarding your bill, please contact our customer service department within 15 calendar days of receiving your statement. We are committed to working with you to resolve any billing issues in a timely and fair manner. If the dispute cannot be resolved through our customer service department, you may have the right to file a formal complaint with the relevant regulatory body in South Africa, such as the Independent Communications Authority of South Africa (ICASA) or the National Consumer Commission (NCC).

Changes to Payment Terms

We reserve the right to modify these Payment Terms & Conditions at any time. We will provide 30 days' advance notice of any significant changes by posting the updated terms on our website or by notifying you via email. Your continued use of our Service(s) after the effective date of the revised terms constitutes your acceptance of the changes.