Acceptable Use Policy (AUP)

Last updated: October 9, 2026

Please read this Acceptable Use Policy carefully before using Our Services to ensure compliance with legal standards, network security practices, and domain registry guidelines.

Interpretation and Definitions

The words with initial capitalization have specific meanings defined below. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Acceptable Use Policy:

  • Customer (referred to as "You" or "Your") refers to the individual or entity using the products or services provided by Xii Group (Pty) Ltd.

  • Service Provider (referred to as "Xii Group," "We," "Us," or "Our") refers to Xii Group (Pty) Ltd, registration number 2017/223213/07.

  • Service(s) refers to shared/dedicated website hosting, domain registration & management, software development APIs, UC messaging (WhatsApp, SMS, and MoyaApp), and cloud computing resources supplied by Xii Group (Pty) Ltd.

  • Unsolicited Communications (Spam) refers to bulk, marketing, or promotional electronic messages transmitted without explicit recipient consent, including email spam originating from our hosting servers or unauthorized messaging blasts.

  • Malicious Content refers to computer viruses, malware, ransomware, phishing scripts, spyware, or malicious code hosted on web storage or transmitted via network ports and messaging channels.

This policy outlines prohibited activities across all Service(s) provided by Xii Group to protect network infrastructure, ensure server security, and maintain service availability for all Customers.

System, Server & Network Security

You agree not to violate or attempt to violate the integrity or security of Our hosting servers, domain DNS infrastructure, or application networks.

  • Unauthorized Access & Port Scanning: You must not probe, scan, or test the vulnerability of any server, network node, or authentication mechanism without explicit prior authorization from Xii Group.

  • Resource Abuse on Shared Hosting: Excessive server resource consumption (CPU, RAM, or disk I/O) that impairs neighboring hosting accounts on shared infrastructure is strictly prohibited. Accounts causing server instability may be throttled or isolated.

  • Malicious Code & Phishing: Hosting, transmitting, or distributing Malicious Content, unauthorized remote shells, or fake login portals (phishing) on our website hosting storage or via automated bots is strictly prohibited and will result in immediate suspension.

Website Hosting & Domain Usage Standards

Customers utilizing our Website Hosting and Domain Registration services must adhere to statutory and registry regulations:

  • Domain Registration Compliance: All domain registrations (.co.za, .com, etc.) must comply with the regulations set out by the relevant domain registries (such as ZADNA/CO.ZA Registry). Providing false or fraudulent WHOIS registrant information is prohibited.

  • Outbound Email & Spam Limits: Web hosting email accounts may not be used to send unsolicited mass mailings. All outbound email must strictly comply with opt-in standards and anti-spam regulations.

  • Copyright & Content Rights: You may not host copyrighted files, pirated media, counterfeit software, or trademark-infringing content on our hosting infrastructure.

UC Messaging & API Usage Standards

Usage of our Unified Communications (UC Gateway) messaging solutions (SMS, WhatsApp API, MoyaApp, and transactional messaging) must strictly follow ethical and legal standards:

  • Opt-In Requirements: All messaging campaigns across SMS, WhatsApp, and MoyaApp channels must strictly target recipients who have explicitly opted in to receive communications.

  • Prohibition of Spam: Transmission of Unsolicited Communications (Spam), fraudulent schemes, spoofed sender IDs, or deceptive links via our messaging APIs is strictly prohibited.

  • Third-Party Platform Rules: You must comply with Meta policies, WhatsApp Business Terms, MoyaApp Developer Terms, and telecommunications regulations governing electronic messaging in South Africa and destination countries.

Content Restrictions

You are solely responsible for all content hosted on your websites, stored in databases, or transmitted via Our Services. You agree not to publish or transmit content that:

  • Is illegal under South African law, including violations of the Cybercrimes Act, POPIA, or common law.

  • Infringes upon intellectual property, copyrights, trademarks, or trade secrets of third parties.

  • Contains hate speech, child exploitation materials, defamation, harassment, or direct threats of physical harm.

  • Facilitates illegal gambling, fraudulent financial schemes, or unauthorized trading platforms.

Monitoring and Policy Enforcement

Xii Group does not routinely monitor private website files, database content, or API message payloads, but reserves the right to investigate suspected violations of this AUP, malware alerts, or reported abuse.

  • Suspension of Service: We reserve the right to immediately suspend or restrict access to any website hosting account, domain service, or API messaging channel upon discovering an active AUP breach that threatens network security or performance.

  • Legal Compliance: We will cooperate with law enforcement authorities and regulatory bodies (such as ICASA, ZADNA, or South African law enforcement agency investigators) when required by valid legal process or court order.

Reporting Violations

If You become aware of any violation of this Acceptable Use Policy, please report it immediately to our support team at support@xiigroup.co.za or via our online ticket portal. Please include full URLs and details to assist in our investigation.

Changes to this Policy

Xii Group reserves the right to modify this Acceptable Use Policy at any time. Changes will take effect immediately upon publication to our website. Your continued use of the Service(s) constitutes acceptance of the updated terms.